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Uibhist a tuath
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Joined: 22 Aug 2010
Posts: 203
Location: Glasgow, UK

PostPosted: Thu Jun 20, 2013 12:02 pm
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I have $158.97 sponsorship dollars in my Mob Rewards page. When i tried redeeming these through live chat I was told that my balance was 4.67!!

Can someone look into this for me please? I will paste the chat log below -


Lindsay: Hi, Welcome to online support how can i help you?

Sandary1: Hi there. I have $158.97 Hendon Mob Dollars that I would like to use to enter the $100 +$9 tournament ($12.5k GTD) on Wed 26th June. Can you set this up for me please?

Lindsay: I will have a look for you now, one moment please.

Lindsay: We have checked and you only have 4.67, you can use this on DAILY GPS SEAT STAGE 2 R/A QUALIFIER 1 + 0.10 tokens.

Sandary1: Im logged into my Hendon Mob account now and the figure there is $158.97

Sandary1: Ive never spent them so 4.67 is a mistake

Lindsay: Unfortunately this is the amount that is currently showing with us, you need to contact the hendon mob and they will be able to confirm this for you.

Sandary1: I was told redemption of $$s would be handled by Genting

Lindsay: We can the redemption of the dollars but we are only showing 4.67 so you would need to contact them to confirm the amount of dollars you have.

Sandary1: Thank you for your help.

Genting James
One Pair


Joined: 14 Jun 2013
Posts: 25

PostPosted: Thu Jun 20, 2013 12:38 pm
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Leave this with me, I will look into it.
knifeboy62
Quads


Joined: 05 Nov 2006
Posts: 1560
Location: Bristol

PostPosted: Thu Jun 20, 2013 1:35 pm
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fwiw it worked for me, see below. Expecting to see a few entrants from here in this one next week Smile GL to us!


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MM
Site Admin


Joined: 17 Jan 2005
Posts: 1740
Location: Hendon

PostPosted: Thu Jun 20, 2013 2:44 pm
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Uibhist a tuath wrote:
I have $158.97 sponsorship dollars in my Mob Rewards page. When i tried redeeming these through live chat I was told that my balance was 4.67!!

Can someone look into this for me please? I will paste the chat log below...

Are you sure you see $158.97 in THM sponsorship column? I have checked the system and it does say 4.67. Please could you paste a printscreen of what you see?
AKhater
Quads


Joined: 23 Oct 2006
Posts: 1541
Location: twickenham

PostPosted: Thu Jun 20, 2013 2:49 pm
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Seems weird as the sponsorship always shows in 's not $'s
MM
Site Admin


Joined: 17 Jan 2005
Posts: 1740
Location: Hendon

PostPosted: Thu Jun 20, 2013 2:51 pm
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AKhater wrote:
Seems weird as the sponsorship always shows in 's not $'s

It's shown in your account currency. That is we have THMS$, THMSE and THMS.
AKhater
Quads


Joined: 23 Oct 2006
Posts: 1541
Location: twickenham

PostPosted: Thu Jun 20, 2013 2:58 pm
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Ahh, ok.
Uibhist a tuath
Straight


Joined: 22 Aug 2010
Posts: 203
Location: Glasgow, UK

PostPosted: Thu Jun 20, 2013 3:17 pm
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Hope this works



Last edited by Uibhist a tuath on Thu Jun 20, 2013 3:19 pm; edited 1 time in total
Uibhist a tuath
Straight


Joined: 22 Aug 2010
Posts: 203
Location: Glasgow, UK

PostPosted: Thu Jun 20, 2013 3:18 pm
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Thats the link to the screenshot I took anyway. You should be able to see it from that.
knifeboy62
Quads


Joined: 05 Nov 2006
Posts: 1560
Location: Bristol

PostPosted: Thu Jun 20, 2013 3:24 pm
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Uibhist a tuath wrote:
Hope this works



fyp
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Pizzicato
Straight Flush


Joined: 24 Sep 2007
Posts: 3266

PostPosted: Thu Jun 20, 2013 3:53 pm
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MM wrote:
AKhater wrote:
Seems weird as the sponsorship always shows in 's not $'s

It's shown in your account currency. That is we have THMS$, THMSE and THMS.


Its not well known but its there... Smile

Ctrl + Alt + $ = Smile
The Mob
Site Admin


Joined: 12 Sep 2003
Posts: 4498

PostPosted: Thu Jun 20, 2013 5:25 pm
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Hi Uibhist a tuath,

These are two different and separate accounts. Your user ID in the chat shows one and the other is similar to your forum name.

We will email Genting details now and they will respond to you.

Best of luck in any events you play!

Cool Cool Cool Cool
lookmeup
Straight


Joined: 24 Sep 2011
Posts: 229

PostPosted: Thu Jun 20, 2013 6:16 pm
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thanks for posting this it worked for me and I got myself my dollars exchanged for gps satt tokens got 10 in total boom
StGilmore
Straight Flush


Joined: 12 May 2010
Posts: 3061
Location: nil fhios agam

PostPosted: Thu Jun 20, 2013 6:33 pm
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Pizzicato wrote:
MM wrote:
AKhater wrote:
Seems weird as the sponsorship always shows in 's not $'s

It's shown in your account currency. That is we have THMS$, THMSE and THMS.


Its not well known but its there... Smile

Ctrl + Alt + $ = Smile


.... Yeeha! Thanks, Pizzi - I don't have to write 'euro' anymore Mr. Green
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Uibhist a tuath
Straight


Joined: 22 Aug 2010
Posts: 203
Location: Glasgow, UK

PostPosted: Thu Jun 20, 2013 8:33 pm
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The Mob wrote:
Hi Uibhist a tuath,

These are two different and separate accounts. Your user ID in the chat shows one and the other is similar to your forum name.

We will email Genting details now and they will respond to you.

Best of luck in any events you play!

Cool Cool Cool Cool


Thanks for that, will wait for an email.
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