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Genting Poker now has new improved software!
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gandalf55
Wizard


Joined: 28 Jun 2006
Posts: 2552
Location: London

PostPosted: Thu Feb 16, 2012 8:24 pm
Post subject: Re: Genting Poker now has new improved software!
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hackett wrote:
If i have say Genting and Stars open and close my laptop - Upon my return Genting has lost connection and will not reload unless i close it down and re-open, where as Stars stays connected?

Not a biggy i know but curious why?


Party cuts you off after a period of inactivity, but does put up a dialogue box to tell you and a button to click for instant reconnection.
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Tom@GentingPoker
Genting Support


Joined: 22 Sep 2011
Posts: 182
Location: Genting

PostPosted: Thu Feb 16, 2012 8:26 pm
Post subject: Re: Genting Poker now has new improved software!
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I have the software open for hours (have it open while working ) and if I dont use it for any period of time it never disconnects me and I dont believe it is a feature of the software to do so.......
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hackett
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Joined: 12 Sep 2006
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PostPosted: Thu Feb 16, 2012 11:03 pm
Post subject: Re: Genting Poker now has new improved software!
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Tom@GentingPoker wrote:
I have the software open for hours (have it open while working ) and if I dont use it for any period of time it never disconnects me and I dont believe it is a feature of the software to do so.......


Having it open for hours is not the issue - My small point was around shutting the laptop lid for a bit, logging back on to find stars is fine, but genting states it is unable to gain a connection. When you attempt to reconnect it never does unless i close it and re-open it again.

No biggy, just curious is all.
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Tom@GentingPoker
Genting Support


Joined: 22 Sep 2011
Posts: 182
Location: Genting

PostPosted: Thu Feb 16, 2012 11:13 pm
Post subject: Re: Genting Poker now has new improved software!
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[quote="hackett"]
Tom@GentingPoker wrote:
I have the software open for hours (have it open while working ) and if I dont use it for any period of time it never disconnects me and I dont believe it is a feature of the software to do so.......


Having it open for hours is not the issue - My small point was around shutting the laptop lid for a bit, logging back on to find stars is fine, but genting states it is unable to gain a connection. When you attempt to reconnect it never does unless i close it and re-open it again.

No biggy, just curious is all.[/quote

Ahhh sorry, Thought you meant when you just leave the software, not shutting the lid. Not tried it actually as I never shut my laptop lid, its either on or off.

Can raise it with tech, but not sure if its something they can/will fix as not sure if its a software critical bug!
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StGilmore
Straight Flush


Joined: 12 May 2010
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PostPosted: Thu Feb 16, 2012 11:17 pm
Post subject: Re: Genting Poker now has new improved software!
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For my 2cents - I have found a recurring problem when Genting tries to reconnect... mostly it doesn't work and closing and reopening the program works far faster than 'waiting to reconnect'.

Along a reconnect but different line... since the software upgrade, everytime I try to deposit- at least 3 times (laugh if you like and i keeeeel you) Genting disconnects and reconnects several times. This is after clicking 'moneybookers/skrill'. Gives me 'security of deposit' jitters. The deposits have gone through fine, but they all include at least 3 'waiting while your connection to Genting is re-established' type messages.

edit: 'my account' says I have a depositors freerol token valid until 2025-12-31....can this be right?
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gherkin
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Joined: 21 Jul 2007
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PostPosted: Fri Feb 17, 2012 2:26 am
Post subject: Re: Genting Poker now has new improved software!
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hackett wrote:
Tom@GentingPoker wrote:
I have the software open for hours (have it open while working ) and if I dont use it for any period of time it never disconnects me and I dont believe it is a feature of the software to do so.......


Having it open for hours is not the issue - My small point was around shutting the laptop lid for a bit, logging back on to find stars is fine, but genting states it is unable to gain a connection. When you attempt to reconnect it never does unless i close it and re-open it again.

No biggy, just curious is all.


Same with my desktop, if the computer goes into hibernation mode (after 30 minutes). Stars and Party load up fine, ipoker & Boss sites go tits up and need closing and re-opening again. It did this before the update, so isn't anything to do with the new software
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oneshotbob
Full House


Joined: 06 Aug 2010
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PostPosted: Fri Feb 17, 2012 5:12 pm
Post subject: Re: Genting Poker now has new improved software!
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Just a small thing, but the "hide full" button unticks itself every time i start up (but the stake selection button does not).

It makes me have to click it, which is clearly unacceptable as it delays my table selection by a nanosecond.
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Tom@GentingPoker
Genting Support


Joined: 22 Sep 2011
Posts: 182
Location: Genting

PostPosted: Fri Feb 17, 2012 5:19 pm
Post subject: Re: Genting Poker now has new improved software!
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oneshotbob wrote:
Just a small thing, but the "hide full" button unticks itself every time i start up (but the stake selection button does not).

It makes me have to click it, which is clearly unacceptable as it delays my table selection by a nanosecond.


So it does! Never noticed that..... A thousand apologies Very Happy Will make them aware......
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darrensprengers
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Joined: 10 Jul 2007
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PostPosted: Fri Feb 17, 2012 5:20 pm
Post subject: Re: Genting Poker now has new improved software!
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hackett wrote:
Tom@GentingPoker wrote:
I have the software open for hours (have it open while working ) and if I dont use it for any period of time it never disconnects me and I dont believe it is a feature of the software to do so.......


Having it open for hours is not the issue - My small point was around shutting the laptop lid for a bit, logging back on to find stars is fine, but genting states it is unable to gain a connection. When you attempt to reconnect it never does unless i close it and re-open it again.

No biggy, just curious is all.


all you need to do is go into your settings and under what to do on lid closure untick every thing.
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penko910
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Joined: 27 Dec 2009
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PostPosted: Sat Feb 18, 2012 12:47 am
Post subject: Re: Genting Poker now has new improved software!
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Played my first Genting Mtt since the new software tonight (daily dollar), and in truth my first mtt in a long time. Ran deepish (50 odd out 1000) but I got booted off about 6 times during the tournament. It came up as a Playtech not responding error.

Could of been a fault with my laptop, but never had this on any other poker site before with this laptop including my previous little experiance with Genting.

Other than that, I'm liking the new software alot, and will only play there in future if I can resolve the crashing problem!
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StGilmore
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Joined: 12 May 2010
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PostPosted: Sat Feb 18, 2012 10:23 pm
Post subject: Re: Genting Poker now has new improved software!
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Is the system updating since 9pm or something? Booted from 20:00 4kG twice now - once with message and this last time just ' ooh I have AhKh!' quick cut to black and the Genting program snap closes. Let me back in right away - (after I'd sit out folded the hand of course) aargh...

I ask about updating because 1st time I logged back in there were loads of updates, and this last time there were a couple updates as well.
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CaptainGee
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Joined: 07 Jun 2007
Posts: 488
Location: Whitton Dene

PostPosted: Sat Feb 18, 2012 11:02 pm
Post subject: Re: Genting Poker now has new improved software!
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penko910 wrote:
Played my first Genting Mtt since the new software tonight (daily dollar), and in truth my first mtt in a long time. Ran deepish (50 odd out 1000) but I got booted off about 6 times during the tournament. It came up as a Playtech not responding error.

Could of been a fault with my laptop, but never had this on any other poker site before with this laptop including my previous little experiance with Genting.

Other than that, I'm liking the new software alot, and will only play there in future if I can resolve the crashing problem!



I had the same problem today a couple of times. I thought it was my laptop.
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AKhater
Full House


Joined: 23 Oct 2006
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PostPosted: Sun Feb 19, 2012 11:19 am
Post subject: Re: Genting Poker now has new improved software!
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I got booted out with the same message 6 times on Friday as well.
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pokerwaldorf
Genting Poker Manager


Joined: 16 Feb 2010
Posts: 951
Location: Genting

PostPosted: Sun Feb 19, 2012 3:32 pm
Post subject: Re: Genting Poker now has new improved software!
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AKhater wrote:
I got booted out with the same message 6 times on Friday as well.


Is this still happening? Did you report it to the chat team?
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Sink Me
Two Pair


Joined: 17 Jul 2009
Posts: 74

PostPosted: Mon Feb 20, 2012 2:06 pm
Post subject: Re: Genting Poker now has new improved software!
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Playing the 200k last night (nice run Joe - never got to your table Sad ) I got booted more times than I could count.

The first time, my pc froze completely until I shut down ipoker via task mgr, then it just switched off...one second my screen is full of tables, lobbies etc then nothing. Was quick to come back on once re-entered site but still long enough to miss at least one hand, some of which I would be involved in at the time. Every time I re-entered the site I got a burst of updates first.

Is this a problem that has already been identified and if so when is the fix coming?
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