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PokerWolf1
Full House


Joined: 23 Jan 2012
Posts: 969
Location: Wolverhampton
PostPosted: Fri May 04, 2012 4:57 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
pokerwaldorf wrote:
PokerWolf1 wrote:
Anything wrong with the withdrawel system? I made a withdrawel on 26th April and 1st May and neither have cleared yet. Both still say waiting in the transaction screen.

Doesn't usually take this long?


Shouldn't be, what is your nickname? Have you been on Live Chat to the guys?


Haven't been on live chat yet. Nickname is PokerWolf1.
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Dave@GentingPoker
Genting Poker Manager


Joined: 10 Oct 2011
Posts: 89
PostPosted: Fri May 04, 2012 4:57 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Rebrabuk,

I have looked at your account and you were issued an £11.25 GBP bonus, which on the 1st May was equal to $18.

I can guarantee i do not scam anyone and it was posted earlier in this thread that the network as a whole were having issues with bonuses being released last month and players should contact support. We look to release the bonus within 72 hours and it is calculated on the exchange rate on xe.com at the time of manually adjusting the bonus.

The bonus issue is now resolved, but bonuses added for VIP payments on 1st April will need to be made manually should anybody still have one on there account.

Dave
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Tom@GentingPoker
Genting Support


Joined: 22 Sep 2011
Posts: 182
Location: Genting
PostPosted: Fri May 04, 2012 5:06 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
PokerWolf1 wrote:
pokerwaldorf wrote:
PokerWolf1 wrote:
Anything wrong with the withdrawel system? I made a withdrawel on 26th April and 1st May and neither have cleared yet. Both still say waiting in the transaction screen.

Doesn't usually take this long?


Shouldn't be, what is your nickname? Have you been on Live Chat to the guys?


Haven't been on live chat yet. Nickname is PokerWolf1.


Sorry Wolf, Was a slight technical issues with your requests. They have been sent now. Have dropped you a PM with more information as didnt want to post here and air your laundry in public!
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PokerWolf1
Full House


Joined: 23 Jan 2012
Posts: 969
Location: Wolverhampton
PostPosted: Fri May 04, 2012 5:14 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Tom@GentingPoker wrote:
PokerWolf1 wrote:
pokerwaldorf wrote:
PokerWolf1 wrote:
Anything wrong with the withdrawel system? I made a withdrawel on 26th April and 1st May and neither have cleared yet. Both still say waiting in the transaction screen.

Doesn't usually take this long?


Shouldn't be, what is your nickname? Have you been on Live Chat to the guys?


Haven't been on live chat yet. Nickname is PokerWolf1.


Sorry Wolf, Was a slight technical issues with your requests. They have been sent now. Have dropped you a PM with more information as didnt want to post here and air your laundry in public!


lol cheers Tom. Thanks for sorting that out. Excellent service Very Happy
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pokerwaldorf
Genting Poker Manager


Joined: 16 Feb 2010
Posts: 950
Location: Genting
PostPosted: Fri May 04, 2012 5:24 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
PokerWolf1 wrote:
Tom@GentingPoker wrote:
PokerWolf1 wrote:
pokerwaldorf wrote:
PokerWolf1 wrote:
Anything wrong with the withdrawel system? I made a withdrawel on 26th April and 1st May and neither have cleared yet. Both still say waiting in the transaction screen.

Doesn't usually take this long?


Shouldn't be, what is your nickname? Have you been on Live Chat to the guys?


Haven't been on live chat yet. Nickname is PokerWolf1.


Sorry Wolf, Was a slight technical issues with your requests. They have been sent now. Have dropped you a PM with more information as didnt want to post here and air your laundry in public!


lol cheers Tom. Thanks for sorting that out. Excellent service Very Happy


Glad it is sorted, always try Live Chat first, they are nice people and don't bite and will be able to help quicker than me on here!

By the way, does this post break any records for having the most quotes within quotes in it?
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Tom@GentingPoker
Genting Support


Joined: 22 Sep 2011
Posts: 182
Location: Genting
PostPosted: Fri May 04, 2012 5:25 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
pokerwaldorf wrote:
PokerWolf1 wrote:
Tom@GentingPoker wrote:
PokerWolf1 wrote:
pokerwaldorf wrote:
PokerWolf1 wrote:
Anything wrong with the withdrawel system? I made a withdrawel on 26th April and 1st May and neither have cleared yet. Both still say waiting in the transaction screen.

Doesn't usually take this long?


Shouldn't be, what is your nickname? Have you been on Live Chat to the guys?


Haven't been on live chat yet. Nickname is PokerWolf1.


Sorry Wolf, Was a slight technical issues with your requests. They have been sent now. Have dropped you a PM with more information as didnt want to post here and air your laundry in public!


lol cheers Tom. Thanks for sorting that out. Excellent service Very Happy


Glad it is sorted, always try Live Chat first, they are nice people and don't bite and will be able to help quicker than me on here!

By the way, does this post break any records for having the most quotes within quotes in it?


Maybe now?
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Nem
Moderator


Joined: 26 Apr 2005
Posts: 17167
PostPosted: Fri May 04, 2012 5:27 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Why do loyalty payments take soooo long? All of your competitors pay their loyalty payments on the 1st of each month.
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pokerwaldorf
Genting Poker Manager


Joined: 16 Feb 2010
Posts: 950
Location: Genting
PostPosted: Fri May 04, 2012 8:32 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Nem wrote:
Why do loyalty payments take soooo long? All of your competitors pay their loyalty payments on the 1st of each month.


As Dave has said, there was a network wide issue at the start of April, we are told it is resolved and so far this month we have not had any complaints. So unless you still have an April bonus due (if so tell our chat team) there should be no issues. If you are having issues, please tell us.

The problem was network wide but did not affect all players, hence it taking playtech some time to acknowledge it.
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Rebrabuk
Two Pair


Joined: 25 Apr 2011
Posts: 100
PostPosted: Fri May 04, 2012 8:51 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Dave@GentingPoker wrote:
Rebrabuk,

I have looked at your account and you were issued an £11.25 GBP bonus, which on the 1st May was equal to $18.

I can guarantee i do not scam anyone and it was posted earlier in this thread that the network as a whole were having issues with bonuses being released last month and players should contact support. We look to release the bonus within 72 hours and it is calculated on the exchange rate on xe.com at the time of manually adjusting the bonus.

The bonus issue is now resolved, but bonuses added for VIP payments on 1st April will need to be made manually should anybody still have one on there account.

Dave


Thanks for clarification Dave.

When the bonus notification appeared i automatically just closed the window by accident without taking notice of exactly how much it was for.

But, am i missing something or is there no way of me viewing my account history?

Also, following a relatively inactive month during April, i've been demoted from from VIP3 to VIP1. Is this normal to be demoted by 2 levels, rather than 1 per month? I think i was on the verge of VIP4 prior to this demotion which is frustrating..

Thanks
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pokerwaldorf
Genting Poker Manager


Joined: 16 Feb 2010
Posts: 950
Location: Genting
PostPosted: Fri May 04, 2012 9:01 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Rebrabuk wrote:
Dave@GentingPoker wrote:
Rebrabuk,

I have looked at your account and you were issued an £11.25 GBP bonus, which on the 1st May was equal to $18.

I can guarantee i do not scam anyone and it was posted earlier in this thread that the network as a whole were having issues with bonuses being released last month and players should contact support. We look to release the bonus within 72 hours and it is calculated on the exchange rate on xe.com at the time of manually adjusting the bonus.

The bonus issue is now resolved, but bonuses added for VIP payments on 1st April will need to be made manually should anybody still have one on there account.

Dave


Thanks for clarification Dave.

When the bonus notification appeared i automatically just closed the window by accident without taking notice of exactly how much it was for.

But, am i missing something or is there no way of me viewing my account history?

Also, following a relatively inactive month during April, i've been demoted from from VIP3 to VIP1. Is this normal to be demoted by 2 levels, rather than 1 per month? I think i was on the verge of VIP4 prior to this demotion which is frustrating..

Thanks


Dave's best placed to answer this, but yes our VIP scheme moves down (or indeed up) by more than one level based on your play to the approporiate level.
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The Mob
Site Admin


Joined: 12 Sep 2003
Posts: 4467
PostPosted: Sat May 05, 2012 10:10 am
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
The thing to remember about the VIP scheme is that it doesn't matter if you have a quiet month and slip down a few levels. When you start playing again all the play is counted and at at the end of the month (start of the next) your VIP level is recalculated and all the play for the previous month is paid on that VIP level.

http://www.thehendonmob.com/genting/f...tions/vip_program

Quote:
Your play for the rest of the month will be taken into account and your level upgraded before your monthly bonuses are calculated!

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Rebrabuk
Two Pair


Joined: 25 Apr 2011
Posts: 100
PostPosted: Sat May 05, 2012 8:53 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Still don't understand it.

I was on VIP3 at end of March, i was relegated to VIP1 at end of April, I've now somehow gone up to VIP4, despite very little play during April and so far very little play during May.

My April bonus record is missing from view, which doesn't help to interpret the system, but it just doesn't make any sense to me;

2012-05-01 11:20 2013-04-26 11:20 Completed $2.41 15.0625 $0.00 0 0
2012-03-01 11:37 2013-02-24 11:37 Completed $12.67 79.1875 $0.00 0 0
2012-02-01 16:20 2013-01-26 16:20 Completed $7.84 49 $0.00 0 0
2012-01-01 13:35 2012-12-26 13:35 Completed $0.78 4.875 $0.00 0 0
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StGilmore
Straight Flush


Joined: 12 May 2010
Posts: 2820
Location: nil fhios agam
PostPosted: Sat May 05, 2012 9:25 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Hey! The Auto Re-buy buttons are all working! Very Happy Now, if there could be an Auto Add-on button... Cool

Ack. Spoke too soon. 5 mins later and they greyed out again (about 1/2 hour in to re-buy period). sigh
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AKhater
Full House


Joined: 23 Oct 2006
Posts: 1347
Location: twickenham
PostPosted: Sat May 05, 2012 10:27 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Yeah I don't get that one either St.G. The auto rebuy buttons seem to have a mind of their own.

While i'm here, any news on when the lobbies are going to finally be fixed or do they just have 1000 chimpanzees at playtech, who are hoping to stumble upon the answer one day?
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mark5028
One Pair


Joined: 20 Mar 2007
Posts: 21
PostPosted: Sun May 06, 2012 7:20 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
iPops#5 says late reg through level 6 bbut you can't register just says in progress???
Crying or Very sad
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