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Genting Poker feedback
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DropTheHammer
Straight Flush


Joined: 12 Dec 2005
Posts: 2612
Location: Engaged
PostPosted: Sun Mar 25, 2012 1:13 am
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
No, I was unsure so I had to ask in the chatbox! Cool
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pokerwaldorf
Genting Poker Manager


Joined: 16 Feb 2010
Posts: 955
Location: Genting
PostPosted: Sun Mar 25, 2012 9:25 am
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Tues 27th March - Massive fix release due from Playtech, we are reliably informed will fix all of these issues, plus will launch much better table focus for multitabling cash games.

More news tomorrow.
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stowjon
Royal Flush


Joined: 26 Oct 2008
Posts: 7456
Location: willingham
PostPosted: Sun Mar 25, 2012 9:57 am
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
pokerwaldorf wrote:
Tues 27th March - Massive fix release due from Playtech, we are reliably informed IT SHOULD fix all of these issues, plus will launch much better table focus for multitabling cash games.

More news tomorrow.


FYP just incase Wink
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PokerWolf1
Full House


Joined: 23 Jan 2012
Posts: 1054
Location: Wolverhampton
PostPosted: Sun Mar 25, 2012 12:58 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Few issues which I've found this morning which I'll raise again if the Tuesday update doesn't fix them.

1. All late reg tournies saying they have been running for 0 seconds in the lobby when some have been running for 50 minutes.

2. When I click on 'favorites' it shows the IPOPS event I am registered for but not any of the upcoming Spring Sale tournaments. Had to manually go find them all just to make sure I still was registered!

EDIT: - A restart of the software fixed both problems.
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gandalf55
Wizard


Joined: 28 Jun 2006
Posts: 2552
Location: London
PostPosted: Tue Mar 27, 2012 3:30 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Decided to give it another go. Played 3 steps SnG's with no problem. Lobby lags one hand behind but apart from that everything ticketty boo.
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PokerWolf1
Full House


Joined: 23 Jan 2012
Posts: 1054
Location: Wolverhampton
PostPosted: Tue Mar 27, 2012 5:43 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Im having massive problems at the moment. Will update once I've finished speaking to live support.
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oneshotbob
Full House


Joined: 06 Aug 2010
Posts: 1276
Location: York, United Kingdom
PostPosted: Tue Mar 27, 2012 5:55 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
My tables are taking a long time to show up. I have to restart a couple of times to get past the "loading tables" message.
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PokerWolf1
Full House


Joined: 23 Jan 2012
Posts: 1054
Location: Wolverhampton
PostPosted: Tue Mar 27, 2012 5:59 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Right I'm registered to a tournament which is currently being played but I closed down Genting earlier and reloaded just before it started. I couldn't get in though and the tournament wouldn't load. All tournaments and cash game tabs were blank with 'no games found' being displayed. Spoke to live support who managed to get me in my tournament and said it didn't appear to be just me and there was a big network issue at the moment. Some tournaments are showing no entrys. Some are not showing the correct GTD prizepool in the lobby etc.

Thought I better let people know as there is league game tonight. It may be best to leave Genting open if you already have it open!!!
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pembo
Full House


Joined: 20 Mar 2011
Posts: 1020
Location: Marske-by-the-Sea/Cambridge
PostPosted: Tue Mar 27, 2012 6:40 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
My account has been locked because apparently 'they can't verify I'm over 18'.

Any help?
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Rebrabuk
Trips


Joined: 25 Apr 2011
Posts: 106
PostPosted: Tue Mar 27, 2012 9:14 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
pokerwaldorf wrote:
Can players experiencing problems with the sync of the lobby, trying to reg for SNG's that show as available in lobby and are full when you get to them, MTTs showing wrong nuber of players still left in etc.....

Please email me the tournament ID's, Date and Times and print screens of the issue to gary.oakes@gentingalderney.com I am gathering as much data as possible to help PT sort it out.

Everyone who sends me an email with the requested details, will receive a FREE £5.50 GPS Stage 2 Sat token. You could be the next Ruslan Vlasov!

Thanks

Gary


Genting Email Promotion wrote:
WSOP, Genting Poker Series and iPOPS seats up for grabs...all for free!
All you have to do is make a real money deposit on the new and improved Genting Poker Software before Friday 6th April 2012, and you will receive a free GPS Seat Stage 2 token worth £5.50. That's not all, we'll invite you into an exclusive Penny Poker tournament 8th April 6pm (invite only) where you could win..


Received the promotion email today suggesting i had to deposit in order to gain a free GPS token on the all new and unimproved software.

Quite insulting considering i've not received any tokens for the email(s) sent to you following your request through the forum..

..And the new software still has the same faults anyway.

(Playtech error earlier today, tonights League Game lobby is screwed up and i've had connection issues within the last hour) Confused
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CaptainGee
Straight


Joined: 07 Jun 2007
Posts: 494
Location: Whitton Dene
PostPosted: Tue Mar 27, 2012 10:42 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Not sure if the upgrade has found it's way to me, had some issues earlier getting connected then crashed a couple of times. Also for the first time in the league my lobby was screwed up for a while.
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AKhater
Full House


Joined: 23 Oct 2006
Posts: 1368
Location: twickenham
PostPosted: Fri Mar 30, 2012 10:19 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
Tourney lobbies are totally fubar tonight. Really annoying
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AKhater
Full House


Joined: 23 Oct 2006
Posts: 1368
Location: twickenham
PostPosted: Sat Mar 31, 2012 8:20 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
I know you guys are busy with the live event but has anyone got any news on these lobby issues which were apparently going to be sorted in the last update?
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stowjon
Royal Flush


Joined: 26 Oct 2008
Posts: 7456
Location: willingham
PostPosted: Sat Mar 31, 2012 8:35 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
just played the 500euro mega mega turbo and came 3rd but lobby was so so bad
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AKhater
Full House


Joined: 23 Oct 2006
Posts: 1368
Location: twickenham
PostPosted: Sat Mar 31, 2012 8:43 pm
Post subject: Re: Genting Poker feedback		 Add User to Ignore List Reply with quote
I know, i am in the last 20 odd of the 2k r/a and the lobby is saying 64!!
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