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Jools
Flush
Joined: 01 Aug 2005
Posts: 726
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 Posted: Sun May 13, 2012 10:12 am
Post subject: Re: Genting Poker feedback |
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Yikes! One of your tables has 14 players on it?! |
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StGilmore
Straight Flush
Joined: 12 May 2010
Posts: 2884
Location: nil fhios agam
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StGilmore
Straight Flush
Joined: 12 May 2010
Posts: 2884
Location: nil fhios agam
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oneshotbob
Full House
Joined: 06 Aug 2010
Posts: 1276
Location: York, United Kingdom
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Posted: Mon May 14, 2012 10:24 pm
Post subject: Re: Genting Poker feedback |
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43 on 4 tables?
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@oneshotbobby on twitter |
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DCSW7
Straight Flush
Joined: 14 Feb 2007
Posts: 3844
Location: Spewing @ PLO
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Posted: Tue May 15, 2012 10:12 pm
Post subject: Re: Genting Poker feedback |
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So I switched my account over to GBP as requested, and all of my balance and active/unpaid bonuses disappeared. It was only a pittance, but I'm guessing that wasn't supposed to happen...
| Quote: | Therefore we need to change the currency on your account, by simply opening you a new Genting Poker account. It is a quick process, and our customer services team will do the swap for you.
Any Points / Bonuses / VIP Statuses / Tokens you have in your account will remain the same |
You might want to fix that before someone with a reasonable amount of $$$ tries to do the conversion!
_________________
Not surprised Xavi's been replaced. His pass completion rate was only 89%. Useless. |
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StGilmore
Straight Flush
Joined: 12 May 2010
Posts: 2884
Location: nil fhios agam
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Posted: Tue May 15, 2012 10:38 pm
Post subject: Re: Genting Poker feedback |
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| DCSW7 wrote: | So I switched my account over to GBP as requested, and all of my balance and active/unpaid bonuses disappeared. It was only a pittance, but I'm guessing that wasn't supposed to happen...
| Quote: | Therefore we need to change the currency on your account, by simply opening you a new Genting Poker account. It is a quick process, and our customer services team will do the swap for you.
Any Points / Bonuses / VIP Statuses / Tokens you have in your account will remain the same |
You might want to fix that before someone with a reasonable amount of $$$ tries to do the conversion! |
Have to acknowledge your patience and tolerance here D. 
_________________
"I find it's best to start the day with no composure and then you've got nothing to lose." B. Boatman
http://midlifepoker.blogspot.com/
http://outthescammers.blogspot.com/ |
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pokerwaldorf
Genting Poker Manager
Joined: 16 Feb 2010
Posts: 955
Location: Genting
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Posted: Wed May 16, 2012 11:21 am
Post subject: Re: Genting Poker feedback |
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| DCSW7 wrote: | So I switched my account over to GBP as requested, and all of my balance and active/unpaid bonuses disappeared. It was only a pittance, but I'm guessing that wasn't supposed to happen...
| Quote: | Therefore we need to change the currency on your account, by simply opening you a new Genting Poker account. It is a quick process, and our customer services team will do the swap for you.
Any Points / Bonuses / VIP Statuses / Tokens you have in your account will remain the same |
You might want to fix that before someone with a reasonable amount of $$$ tries to do the conversion! |
For things like this, you absolutely have to tell our Chat Team, they will fix any issue of this type very quickly. It simply means in the transfer process someone has probably forgotten to check a box, if we tell you that Points / Bonuses / VIP Statuses / Tokens will remain the same, we mean it. If therefore someone doesn't do it right, or the system doesn't do it, just tell them and they will manually correct.
I will pass to Chat Team now, and they can look into why it didn't happen for you. If other players experience the same please contact the chat team, they will fix it.
Thanks
Gaz
_________________
AKA: Gary Oakes
Head of Poker
Genting Poker
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Let's Play Again |
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AKhater
Full House
Joined: 23 Oct 2006
Posts: 1371
Location: twickenham
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Posted: Wed May 16, 2012 12:18 pm
Post subject: Re: Genting Poker feedback |
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| Any further updates on the lobby issues. You seem to of been given a good range of screenshots to pass to the chimpanzees, sorry team at playtech. |
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DCSW7
Straight Flush
Joined: 14 Feb 2007
Posts: 3844
Location: Spewing @ PLO
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Posted: Wed May 16, 2012 12:23 pm
Post subject: Re: Genting Poker feedback |
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| pokerwaldorf wrote: | | I will pass to Chat Team now, and they can look into why it didn't happen for you. |
No need, it was pennies, not worth the time. It really was just an FYI that it wasn't happening automagically.
_________________
Not surprised Xavi's been replaced. His pass completion rate was only 89%. Useless. |
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timped
Straight
Joined: 06 Sep 2006
Posts: 205
Location: Ipswich
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Posted: Wed May 16, 2012 7:44 pm
Post subject: Re: Genting Poker feedback |
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1ST time booted from site, this is the message that came up.
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GottheStones on Genting. |
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PokerWolf1
Full House
Joined: 23 Jan 2012
Posts: 1061
Location: Wolverhampton
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Posted: Wed May 16, 2012 8:19 pm
Post subject: Re: Genting Poker feedback |
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I think I remember some time ago something about HU tournaments coming to Ipoker? Did I hear right and if so how long until they do?
Love HU tournies 
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Master of Puppets I'm Pulling Your Strings!
@PremierWanderer |
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StGilmore
Straight Flush
Joined: 12 May 2010
Posts: 2884
Location: nil fhios agam
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Posted: Sat May 19, 2012 12:16 am
Post subject: Re: Genting Poker feedback |
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Just realized the precious screenshot shows up here. That's just my note to Cap'n Gee - "I'm not JUST a nit - I got no shot here!" lol
_________________
"I find it's best to start the day with no composure and then you've got nothing to lose." B. Boatman
http://midlifepoker.blogspot.com/
http://outthescammers.blogspot.com/ |
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StGilmore
Straight Flush
Joined: 12 May 2010
Posts: 2884
Location: nil fhios agam
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bigc82
Trips
Joined: 31 Jul 2011
Posts: 151
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Posted: Sat May 19, 2012 11:47 am
Post subject: Re: Genting Poker feedback |
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| StGilmore wrote: |
Just realized the precious screenshot shows up here. That's just my note to Cap'n Gee - "I'm not JUST a nit - I got no shot here!" lol |
9% flops seen. This might be where Im going wrong! |
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CaptainGee
Straight
Joined: 07 Jun 2007
Posts: 494
Location: Whitton Dene
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Posted: Mon May 21, 2012 8:04 pm
Post subject: Re: Genting Poker feedback |
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Not sure if this helps;
I had notification my flash player needed updating, did this without error tonight. Immediately after I started seeing issues with my hand replayer (ie it wouldn't work). As I closed Genting client, I got some new playtech errors, which asked if I wanted to investigate. The investigation suggested my flash player version was not compatible with Genting.
Sorry, no screen shots. |
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